FAQ for Classes

 

Have some questions about classes?  Take a look at our faq below to find your answers!


Take a look at our class calendar at the bottom of our classes page and find the class you want to attend.  The top of the calendar has quick instructions on how to register.  We also have two handy dandy links to help you register step by step depending on if you are registering directly or have already purchased a Groupon .

We teach in our studio at Pandora Studios at 1630 Pandora Street.  The building houses several independent artists in painting, music, woodworking and more.  We are the first studio at the entrance and we create ceramics, jewellery and artisanal candles.  The classroom is set up in our space so you can experience being in a live active creative space!

Classes are displayed only 4-5 weeks in advance, please check back for more future classes.

The weekends are reserved for private classes only (do not apply to Groupon students) and is also our day(s) off.

Our hours are Monday-Friday, 11am-7pm, on top of running these classes, we also work in web design, graphic design and ceramics.

Yes, if you would like to book a private class, you may request a date and time for a specific class.  You will then be given a quote depending on how many people are attending.

Unfortunately you may not set the time and date of a class if you have purchased a Groupon as these are group classes that are pre-scheduled.

Chu Chu classes are designed for 18+ only, you may request to bring a minor by contacting classes@chuchu.ca.  Please note that is up to the instructor’s discretion to allow any minors and they must be accompanied by an adult that is also taking the class.

No, we do not allow spectators in the classroom, you must be a paying student to attend a workshop.

You may use your Groupon voucher to book a class that is past your expiry date but the reservation must be done prior to it being expired.  Please note that our 48 cancellation policy is void if you end up booking a class with an expired voucher, this means no refund or re-booking will be issued if you do not show up for the class for any reason.

If you can not book a class prior to the expiry, Groupon policy states that you must pay the difference for the original price of the class in order to register.

We allow registered students to cancel up to 48 hours before the start of their pre-scheduled group class with no penalty.  Private classes have a 5 day cancellation policy

Group Classes 48 Hour Cancellation
If you cancel under 48 hours for the pre-scheduled group classes, refunds or re-booking may not be available.  In some cases there is a cancellation fee in order to re-book a cancelled group class, please contact us at classes@chuchu.ca for further instructions.

Private Classes 5 Day Cancellation
If you cancel under 5 days for your private class, refunds or re-booking may not be available.  Please contact us at classes@chuchu.ca.

We often have very full classes and it takes a lot of time to process each person if everyone needs change or needs to use the machine.  Bringing exact change makes the sign in much speedier and allows us to start the class on time!

Students need time to get settled, sanitize their hands, sign in and pay any fees necessary.  Coming a bit early ensures that we start the class on time.

No, the door will be locked until 15 minutes before the start of class.  This is to ensure previous classes can finish up, sanitization can be done or set up can be completed.

Generally you will be not allowed admittance as demos for all classes start right at the beginning of class and you will be unable to catch up nor can the instructor repeat it for late comers.

Yes!  There is plenty of free street parking in the neighbourhood, please read the parking restriction signs.

Yes, we have a hallway where you can leave your bike outside our studio space, however this is at your own discretion as we are not liable for your mode of transportation.  There are no bike racks outside but you have the option of locking your bike to sign poles.

Some of our classes are standing only and some we sit.  If you require a chair and are unsure if the class you’re attending is sitting or standing, please email us and we can try and make arrangements.  Our studio is not rated as wheelchair accessible (5′ radius) but there is a chance we could accommodate, please email us for more information.

Yes there is!

We do not have room to store any paintings at the studio, drip trays are provided for you to take your paintings home with you and we recommend you bring an umbrella if it is raining to help with transporting to your vehicle.

If you have any questions, please contact us at classes@chuchu.ca